Error Codes and Fixing Techniques
| Error Code | Support Code | Cause | Action |
|---|---|---|---|
| E02 | 1000 3442 3443 3444 3445 |
Printer is running out of paper. While performing the manual duplex printing, Printing of only one side is complete. |
In case of printer running out of paper: 1. Try to load the paper in the rear tray. 2. Adjust the paper guide with the help of paper stack. 3. Press the printer’s Paper Select button to select the paper size in the rear tray. While performing manual duplex printing: Follow the instructions appearing on your computer screen to successfully print the another side of paper. |
| E03 | 1203 1300 |
Cover Open’ Error on Printer. Printer says Paper Jam. |
Cover Open’ Error on Printer. 1. Avoid opening or closing the cover during printing as it can cause abruption in printing process. 2. Close the cover and restart the print job.Printer says Paper Jam 1. If the paper is left inside the printer, try to pull out the paper slowly with the use of your both hands and close the cover. 2. Press the printer’s OK button to resume. Watch a video about how to remove paper jam. Even after removing the paper jam from the printer, you still face the same problem, then which means that your printer needs servicing.There are two ways of servicing that you can avail.1. Warranty Service – If your purchase is still within the 1-year manufacturer’s warranty and you hold all proofs of purchase, you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service. 2. Out of Warranty – If you are outside of your warranty period, Canon Upgrade Program makes you qualify for a purchase replacement. You may contact our Sales group to know more about your upgrade options at 866-443-8002. You need to create or log into your Canon Account to verify your support options. |
| E04 | 168A | Improper installation of the Ink cartridge. | 1. Remove your paper output tray and tray extension in the first place. 2. Next, open the cover and then remove the ink cartridges. 3. Now verify that the cartridges are compatible with the printer, and replace FINE cartridges if required. 4. Push your ink cartridge until it falls into the right place, and then close the cover.By performing the above given steps, both cartridges must be installed to use the printing or scanning features. |
| E05 | 1401 1403 1430 1485 |
Trouble in recognizing Ink cartridge. | 1. Check the following points: Ink cartridge is properly installed. Right ink cartridge is installed. Ink cartridge is not incompatible with the printer.2. Replace FINE cartridges if required. |
| E08 | 1700 1712 1714 |
Ink absorber is nearly full. | Press OK button on your printer to continue printing. However, the Service will soon be needed.
There are two options currently available to you. 1. Warranty Service – If you haven’t completed 1-year manufacturer’s warranty and have the proof of purchase, you are qualified to service or replacement. Besides, purchasing a CarePak Canon extended warranty makes you entitled to additional options. To obtain service, you need to create or log into your Canon Account. 2. Out of Warranty – If you have exceeded your warranty period, you may entitled for purchasing a replacement using the Canon Upgrade Program. In such a scenario, contact our Sales group to know more about your upgrade options at 866-443-8002. To confirm your support options, you need to create or log into your Canon Account. |
| E09 | 1890 | Protective material or tape may not be removed from the ink cartridge holder. | Ensure that the protective material and tape have been properly removed from the FINE cartridge holder.
1. first thing first, pull both the paper tray extension and paper output tray out. |
| E11 | 4102 4103 |
Trouble printing with current print settings. | Reset your print settings and try again if the problem is resolved or not. |
| E12 | 4100 | Printing problem with specified data. | When printing with the CREATIVE PARK PREMIUM contents:
1. Check the message that appears on your computer screen. |
| E13 | 1686 | Ink cartridge is running out of the ink. | It is possible that the function for detecting the ink level is disabled.
1. Press your printer’s Stop button if you want to continue printing without this function. |
| E14 | 1684 | Trouble in recognizing Ink cartridge. | Improper installation of the cartridge or its incompatibility with the printer can evoke this problem. 1. Make sure that an appropriate ink cartridge is installed. 2. Hit the printer’s Stop button in order to stop printing. |
| E15 | 1682 | Unable to recognize the ink cartridge. | 1. in the first place, replace the FINE cartridge to resolve the issue. 2. If the error persists, it depicts that the cartridge may be damaged and Service is required.In such a case, you have two options available for you:1. Warranty Service – If 1-year manufacturer’s warranty is not exceeded, and have the evidence of purchase you may avail of the service or replacement. Besides, a CarePak Canon extended warranty makes you qualify for the additional options. You need to create or log into your Canon Account in order to obtain service. 2. Out of Warranty – If your warranty period is over, the Canon Upgrade Program makes you qualify for purchasing a replacement. Reach out to our Sales group to learn more about your upgrade options by dialling 866-443-8002.To check the support options, you are required create or log into your Canon Account. |
| E16 | 1688 | No ink left in the cartridge. | 1. Replace the ink cartridge and close the cover. 2. To resume printing, press the Stop button of your printer for at least 5 seconds with the ink cartridge installed. Printing will be continued even in the ink out condition. 3. When you continue printing, the function for determining the remaining ink level will be disabled automatically. 4. Once the printing completes, replace the empty ink cartridge instantly after printing. |
| E23 | 3446 | Conflict between IP address and subnet mask. | 1. Hit the OK button on your printer. 2. Thereafter, disable the wireless direct or modify your wireless network configuration.When modifying the network configuration, you need to specify a particular subnet range for the wireless direct and the wireless network in order to keep conflict at bay.For a detailed procedure on changing the network configuration, you may refer to your wireless router’s documentation. |
| E31 | – | Unable to complete wireless setup. | 1. Press the Black or Color button on your printer to troubleshoot the problem.
2. On performing setup procedure with WPS: |
| E32 | – | Difficulty in finding a wireless router during setup. | 1. On your printer, press Black or Color button to fix the problem. 2. Therafter, you need to perform the wireless setup again. |
| E33 | – | Difficulty in connecting as multiple wireless routers are connecting to the printer. | 1. Go to the printer and press its Black or Color button to eliminate the error. 2. Now wait for two minutes and perform wireless setup again. If the error continues to trouble, go to the instruction manual specified for the wireless router. |
| E34 | 3440 | Easy Wireless Connect failure. | 1. Press OK button on your printer and retry Easy Wireless Connect. 2. If the error persists, try an alternative procedure to set up the wireless connection. |
| E36 | 3441 | Easy Wireless Connect failure. | 1. On your printer, OK button and try the Easy Wireless Connect again. 2. If it doesn’t resolve the error, you need to apply another way to set up the wireless connection. |
| E37 | – | Failed wireless setup. | 1. On your printer, press the Black or Color button to eradicate the problem. 2. Perform the below-given steps: Turn your wireless router off and then turn it on again. Next, you need to reconnect the printer to the wireless router. If you don’t succeeed in resolving the error with this method, perform the instruction manual for the wireless router. |
| E38 | – | Unable to connect to a wireless router. Unable to change the wireless settings. |
1. On your printer, press the Black or Color button to start troubleshooting. 2. Now confirm the below-given points: Wireless connection is enabled on your printer. Appropriate wireless router is selected to connect. The entered login credentials are accurate. Specified network name (SSID) is correct. 3. Once confirmed, turn off the wireless router then turn it on again. While using the wireless network, you may not be able to change network settings. Therefore, change the settings when wireless network is not in use. |
| E39 | 495A | Arrival of the network error. | Turn off your printer and then turn it on. If the error continues even after performing the above-given steps, or if you need further assistance, create or log in to your Canon Account to check your available technical support options. Alternatively, you can make a visit to our Canon Community by clicking the button below to get your queries answered: |
| E45 | – | Trouble connecting to network. | 1. Press OK button on your printer to fix the problem. 2. Make sure if the wireless connection and network settings are properly configured or not. 3. Wait until the connection becomes successful after a few moments. |
| E46 | – | Unable to connect to Internet. | 1. Press OK button on your printer and check if it resolves the error. 2. Also, check the wireless router settings. |
| E47 | – | Unable to connect to server. | 1. Press OK on your printer and check your error status. 2. If you are a Google Cloud Print user, you need to check if your printer is registered or not. If not, it can give rise to the error; therefore register it. |
| E48 | – | Unable to connect to server. | On your printer, hit OK button to eliminate the error. If the error persists, try again in a few minutes. |
| E49 | – | Can’t connect to Internet because the network connection is being prepared. | Press OK button on your printer to eliminate the error. If it persists, try again in a few minutes. |
| E50 | – | Unable to acquire contents. | On the printer getting the error, hit OK button to fix the problem. Try again in a few minutes. |
| E51 | – | Cannot connect to server. | Press OK on your printer and check if the error is fixed or not. If not, try the same step in a few minutes. |
| E52 | – | Printer registration failure to Google Cloud Print due to timeout. | Press OK on your printer to eliminate the error. |
| E53 | – | Deletion of the only information registered to the printer due to the inability to connect with Google Cloud Print. | 1. Press Black or Color button on your printer to resolve the error. 2. Delete Google Cloud Print’s registered information using your computer or smartphone. |
| E54 | – | Deletion of the only information registered to the printer because of failing to connect IJ Cloud Printing Center. | 1. On your printer, press Black or Color button to troubleshoot the error. 2. Also, delete the registered information of IJ Cloud Printing Center using your computer or smartphone. |
| E55 | – | The printer shows already registered to IJ Cloud Printing Center. | 1. Hit the Black or Color button on your printer to troubleshoot the error. 2. Additionaly, Delete registered information of IJ Cloud Printing Center and register the printer again. |
| E56 | – | Unavailability of online service in your region. | Get the error resolved by pressing the Black or Color button on your printer. You can also check the available technical support options by creating or logging in to your Canon Account. In case, if you still need any help for a query, then you can visit our Canon Community by clicking the button to get answers for below mentioned queries: |
| E57 | 2900 | Printhead alignment scanning sheet failed. | 1. At first, press the printer’s OK Button and then make sure to check: The position of the print head alignment sheet is correct and its orientation is on the glass surface. Printer’s print head alignment sheet and the glass are properly cleaned. The printer’s sheet that you are using is of the correct size. The printer’s head nozzle is working properly and try to print the nozzle check pattern with the purpose to check the print head condition. 2. After that perform the alignment process again. If after trying the above steps, if the error still exists, then try the manual print head alignment. |
| E58 | – | Processing the photocopy command before you register the printer’s sheet size. | 1. First specify the printer’s sheet size and then take a sample photocopy.. 2. Then press the “Stop” button to cancel the photocopy command. |
| E59 | 2114 | The printer’s paper settings do not match with paper information set in the printer. | 1. At first, cancel the print command by pressing the printer’s Stop button. 2. After that, make sure that the paper loaded in the rear tray matches the paper size selected in the printer. 3. At last, once you have checked the printer’s sheet settings, then try to perform a sample printout to check for the error. |
| E61 | 3412 | Not able to scan the original documents. | 1. Commence the process by press the printer’s OK button, and then follow the actions mentioned below: Now, put the original document on the platen glass. After that, make sure that the original document is placed at the correct position and orientation. Now, try to perform the same task again through which initially you faced the error. 2. If you still faces the error, then make sure to check the size of the original document. The printer will not be able to scan the original document if its size will be less than 1.2 inches or 3 cm. |
| E62 | – | Scanning process stops in the middle due to the occurance of an unexpected error. | 1. At first, to get this error resolved, press the printer’s Black or Color button. 2. Then change the printer’s settings and try to perform a sample scanning of document. |
| E63 | – | Pages that can be saved have reached the maximum limit and cannot be added further. | 1. First of all, press the printer’s Black or Color button. 2. Now save the rest of the pages in a different folder. |
| E64 | – | Failed to scan original documents. | 1. First, press the printer’s Black or Color button and then check for the following factors. Now, put the original document on the platen glass. After that, make sure that the original document is placed at the correct position and orientation. At last, try to take a sample scan of document, to check for the presence of error. |
| E65 | – | Scanned data fails to save as the printer’s memory is full. | 1. First, press the printer’s Black or Color button. 2. Now reduce the resolution and then scan the document again. |
| P02 | 5100 | Issue with a ink cartridge. | 1. Cancel the print command and turn off your printer. 2. Then check for the following factors: Make sure that the ink cartridge are working properly and their way are not blocked by an anything. Make sure that the ink cartridges are properly installed and in the correct place. 3. Now, turn on the printer. While clearing an impediment to cartridge holder motion, make sure you avoid touching the clear film (A). Even after following the above steps, if the printer still faces the problem, then there is a need of servicing the printer by professionals. Under that, there are two options that you can opt for. 1. Warranty Service – If your printer is under the 1-year manufacturer’s warranty and if you have the purchased bill, then you can contact their official team to get the error resolved. You don’t have to pay any additional charges to the engineer. 2. Out of Warranty – In case, if the warranty of your printer has been expired, then, you may qualify for purchasing a replacement through the Canon Upgrade Program. For that, kindly contact the Sales group at 866-443-8002 to inquire about your upgrade options. You can also verify your support options by creating or loggin into your Canon Account. |
| P07 | 5B00 5B12 5B14 |
Not able to print due to insufficient ink levels. | 1. At first, check the levels of ink cartridges, and if any cartridge is empty, then replace it with a new one. 2. After that, also make sure to check for the position of ink cartridges, and if founds it at wrong place, then immediately put it back to the right place. |
| P10 | B202 B203 B204 B205 |
Issues related to print heads. | This error can be solved by replacing the ink cartridges. Learn more about the solutions to solve these errors. |
| P03 P08 P09 P20 P22 P26 P27 P28 P29 |
5011 5012 5050 5200 6000 6500 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 |
Printer errors related to ink cartridges or pieces of paper are stuck. | 1. At first, turn off the printer and unplug all the wires and USB cables. 2. Now, connect all the wires back and turn it back on. 3. If the problem still exists, then get the servicing done for your printer.Apart from that, you also have two options to get the error resolved with the help of Canon’s expert. 1. Warranty Service – If your printer is under the 1-year manufacturer’s warranty and if you have the purchased bill, then you can contact their official team to get the error resolved. You don’t have to pay any additional charges to the engineer. 2. Out of Warranty – In case, if the warranty of your printer has been expired, then, you may qualify for purchasing a replacement through the Canon Upgrade Program. For that, kindly contact the Sales group at 866-443-8002 to inquire about your upgrade options. You can also verify your support options by creating or loggin into your Canon Account. |